Every On The Water Apparel item is made just for you after your order is placed. Because each piece is custom printed, we’re unable to accept traditional returns for size changes, color preferences, or buyer’s remorse.
But we absolutely stand behind the quality of everything we make.
🌊 If your item arrives damaged, defective, or incorrect:
We’ll make it right.
Please:
- Email support@onthewaterapparel.com
- Include your order number
- Attach clear photos showing the issue
If confirmed, we’ll send a replacement at no additional cost to you.
Need a different size?
We know finding the perfect fit online can be tricky.
Because your item was made specifically for your order, we’re unable to restock returned apparel.
If you accidentally ordered the wrong size, contact us — we’ll help you get the right fit with a discounted replacement order.
Items not eligible for return or refund:
• Incorrect size ordered
• Color preference changes
• Buyer’s remorse
• Items that have been worn or washed
• Items damaged after delivery
• Orders with incorrect shipping information provided at checkout
Our goal is simple: create apparel that helps you celebrate the moments, memories, and stories made on the water.
If something isn’t right, reach out — we’re here to help. 🌊